Kia National Skills Cup 2022 in PH showcases dealers’ technical proficiency, talent

Kia Philippines has recently held the Kia National Skills Cup (KNSC) 2022 to put the company’s service personnel to the test and showcase the competency of its manpower as well as elevate clients' aftersales experience.

The Ayala-led company said in a statement that the competition — that covers theoretical, practical, and on-vehicle scenario-based tests — was made open to the 42 Kia dealerships in the country.

The winners from each category (Technician, Service Advisor, Service Manager, and Parts Personnel) advanced through the preliminary rounds throughout the year and faced off in the championship round held early November.

“Through every step of the ownership journey, Kia Philippines offers a level of care that will bring a sense of satisfaction to every customer. After all, purchasing a Kia is only the first step. When the time comes for periodic maintenance and aftersales service, Kia Philippines is ready to provide a world-class experience to its valued customers. This is what makes buying a Kia different from other brands,” Kia Philippines shared.

Below are the winners in the aforementioned meet per category:

Service Manager Program

• Gold: Nilo Mendoza of Kia San Pablo
• Silver: Mark Anthony Campos of Kia Alabang
• Bronze: Rodolfo Flores Jr. of Kia Pampanga

Service Advisor Program

• Gold: Harniefer Cortez of Kia Cebu Mandaue
• Silver: Djegwardly Camarao of Kia Isabela
• Bronze: James Kenneth Alegre of Kia New Manila

Technician Recognition Program

• Gold: Algie Maynard Caingal of Kia Pangasinan
• Silver: Reuben Germano of Kia Clark
• Bronze: Roderick Dales of Kia Dumaguete

Parts Recognition Program

• Gold: Abner Canlas of Kia Pampanga
• Silver: Denee De Leon of Kia Alabang
• Bronze: Andre Paulo Adante of Kia Fairview

Kia Philippines President Manny Aligada said that the event—which fires up the competitive spirit within Kia’s ranks—pushes each technician to give their best, and, in turn, enhances the Kia customer’s ownership experience.

“Our technical team is worthy of recognition because of their hard work and skills,” he said. “This event is representative of the quality of work that happens behind the scenes whenever customers bring their vehicles in for work and service. We are indeed proud of the winners and are in awe of the technical proficiency they have showcased throughout this challenging competition.”

For his part, the Kia Philippines Aftersales Director Rommel Ramos likened the contest to the Olympics. “Our ultimate goal is to provide the best ownership experience to our customers, and we will do this by boosting our dealer’s confidence by giving them a stage to showcase their technical proficiency and expertise. With KNSC, it will be made known to all that our mastery is second to none.”

This year, Kia Philippines was recognized by Kia Motors Corporation Asia Pacific (KAPAC) for showing the biggest improvement in the Customer Satisfaction survey results conducted by the latter in the region.

In 2021, Kia Philippines also received the Global Technical Hotline (THL) Award champion. The Kia Philippines aftersales group bested all distributors and national sales companies of Kia worldwide. The THL is a web-based link between Kia Philippines and the local dealers that provides support for inquiries and other related services. The critical metric used for this award is the quickness and quality of the responses of Kia Philippines when dealers request assistance. The system is linked to KMC for tracking.

Further, Kia Philippines said that the winners of KNSC 2022 will be given the opportunity to represent the Philippines in the Kia World Cup Competition next year.

Photos from Kia Philippines

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