Geely PH finally addresses 'aftersales issues'

If you have spent much time over social in the past weeks, chances are you have learned about Geely customers venting out their woes pertaining to the company’s aftersales services.

Today, Sojitz G Auto Philippines (SGAP), the Chinese automaker’s local distributor, tackled the issue by way of an official statement posted over its Facebook page.

In the aforementioned statement, the company apologized and admitted that there were slipups in addressing the concerns regarding the issues raised by its clients.

“We would like to address the recent concerns raised on social media by some of our valued customers. We humbly acknowledge that were lapses in addressing the concern regarding the handling of the vehicles, and we sincerely apologize for any inconvenience that this might have caused,” SGAP said.

The firm noted that it has communicated with the clients involved and expressed regret on what had transpired. “… and through open communication and understanding while respecting their privacy, we were able to come to an amicable solution,” SGAP added.

Further, the company also said that the aforementioned episode in the business underscored its drive to elevate their services even further and to deliver the best experience possible for all its customers.

“To reinforce our commitment to our valued customers, we have introduced a dedicated hotline and email address: customer.care@geelyph.com. If you have any concerns, please send us an email with the following details, and we shall respond within a maximum of two days,” SGAP assured.

“We would like to extend our heartfelt gratitude for the continued support and patronage from our cherished customers and prospective clients. Rest assured, we are steadfast in our resolve to prevent such occurrences in the future,” it added.

Photos from Geely Philippines, Ruben Manahan IV

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