Hyundai PH in Top 2 of JD Power's 2017 Philippines Customer Service Index

Hyundai JD Power CIS

Nearly a month after Hyundai Motor Company recognized Hyundai Asia Resources, Inc. (HARI), the official distributor of Hyundai passenger and commercial vehicles in the Philippines, for its exemplary customer service for both the passenger car and commercial vehicle segments, HARI was listed as the second-best performing brand in J.D. Power's 2017 Philippines Customer Service Index Study. Now on its 17th year, the study was conducted between February and May 2017. Serving as respondents were 1,951 new vehicle owners whose vehicles were bought between February 2015 and May 2016 and had it serviced at an authorized service center or dealer for maintenance and repair work between August 2016 and May 2017. Based on the results of the study, HARI topped nine other car brands, with impressive rating in all five factors measured: service quality; service initiation; vehicle pick-up; service, facility; and service advisor. Overall, HARI scored 798 out of a possible 850 points, just five points shy of Honda's 803 points. "This recognition validates that we are doing something right--and that is going the extra mile to deliver service with heart," said HARI President and CEO Maria Fe Perez-Agudo. "As always, we give back the honor to our customers, keeping to our 'Gusto' promise: kung ano ang Gusto mo, Kaya naming ibigay. Kasama ninyo ang Hyundai sa biyahe ng buhay. Trust that the culture of service excellence at Hyundai will continue to grow and live on."

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