Hyundai PH Tops Hyundai Asia-Pacific Distributorship Network in Customer Satisfaction
Hyundai Asia Resources, Inc. (HARI) garnered top honors for Customer Satisfaction in After-Sales Service in the Hyundai Asia-Pacific distributorship network. The award, presented during the recently concluded Asia-Pacific, Africa & Middle East Service Conference in Singapore, is a welcome follow up to HARI’s remarkable climb from seventh slot in 2016 to second spot in the 2017 J.D. Power Philippines Customer Service Index (CSI) Study.
Of the 11 automotive brands studied, Hyundai performed strongly in the five factors that comprise customer satisfaction in After Sales Service. HARI particularly stood out in “Service Quality” and “Service Facility.”
The JD Power Study surveyed new vehicle owners who availed of maintenance or repair work at authorized dealerships between August 2016 and May 2017.
HARI attributes its enhanced performance to having boosted its service technician training program, and to the new and improved Fast Track Service that guarantees 30 minutes of preventive maintenance service repair. The leading auto firm is likewise making headway in digitizing its service operations, starting with the establishment of a dedicated Fast Track online appointment system.
This 2018, expect HARI to take bigger strides in building service teams of global caliber with the soon-to- launch Hyundai Dream Center Philippines (HDCP), which is envisioned to be a world-class training hub for automotive technicians, an even more beefed-up Fast Track service, and amplified connectivity throughout HARI’s 42-strong nationwide dealership fortress.
“We dedicate this award to our Service teams all over the country who proudly embody the promise of Gusto— kung ano ang Gusto mo, Kaya naming ibigay. Kasama ninyo ang Hyundai sa biyahe ng buhay,” said HARI President and CEO Maria Fe Perez-Agudo.