MMDA launches microsite to contest erring traffic apprehensions

The Metropolitan Manila Development Authority (MMDA) has launched an online platform where motorists who have been apprehended can contest traffic citations that they received.

Those who want to contest may fill up the online complaint form and upload the necessary documents such as Unified Ordinance Violation Receipt (UOVR), driver’s license, and the vehicle’s Official Receipt/Certificate of Registration (OR/CR).

The online platform is accessible through this link.

The MMDA-Traffic Adjudication Division (TAD), which is in charge of hearing complaints filed by contesting motorists, will contact the client within three working days for the pre-processing. To note, the pre-processing is considered the initial phase where the office assesses the merit of the complaint.

Once the complaint passes the pre-processing stage, the client — should he or she decide to pursue the case — will be scheduled for hearing upon confirmation of the concerned parties’ (complainant, enforcer, and hearing officer) availability.

The hearing will be done face-to-face to validate the submitted documents. The release of the resolution can be made either physically or via email, also upon the request of the complainant.

 Should the complainant receive an unfavorable result, the complainant may file a motion for reconsideration (MR) — physically this time — addressed to the head of TAD. Should the MR be found to remain unfavorable, a new complaint can be filed addressed to the MMDA chair.

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The MMDA said that the online filing will lessen the instance of filing a contest with incomplete documents since there are required fields in the form. It will also reduce the exposure of both the complainant and the MMDA personnel in accordance with the current health protocols.

Inappropriate documents are attachments in the microsite shall disqualify the client from further using the electronic platform.

Further, MMDA Acting Chairman Engr. Carlo Dimayuga III clarified that for the time being, online filing of contests is limited to physical traffic apprehensions. Those who were apprehended by MMDA no-contact apprehension program (NCAP) will not be covered and entertained in the online platform while waiting for the Supreme Court’s final decision on the issue. 

"The agency is continuously finding ways to improve its services through technology for the convenience of the public," Dimayuga said.

Photos from Ruben D. Manahan IV, Metropolitan Manila Development Authority

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