Geely PH opens new customer care hotline

Geely hotline

Sojitz G Auto Philippines (SGAP) announced that it now has a Customer Care Hotline to increase the level of service for Geely customers.

KEY TAKEAWAYS

  • Why did Geely Philippines created the Customer Care Hotline?

    This is to streamline the processing of inquiries and concerns on its vehicle sales, spare parts, and service.
  • How do customers get in touch with the new customer service hotline?

    Customers may call (8) 332-5399 / (8) 332-5441 and 0917-8358218 (during holidays only).
  • In a statement, the Chinese automaker’s local arm created the program in its bid to further improve and streamline the processing of inquiries and concerns on vehicle sales, spare parts, and service.

    “We truly recognize the importance of providing valuable service to our customers. This is why greater efficiency in customer service management is what we are aiming for,” SGAP President and Chief Executive Officer Yosuke Nishi  was quoted as saying. 

    Geely Fairview

    “As a young brand that’s striving to make a significant mark in the Philippine automotive industry for the long haul, our main goal is to provide a more seamless and customer-centric management system to gain more positive customer experiences,” he added.   

    Relatedly, SGAP shared that the hotline will help the 24-dealer strong network that it currently has.

    Yosuke Nishi

    “For the past two years, SGAP’s network has been growing exponentially. In fact, Geely Philippines is ending 2021 with 24 operational dealerships nationwide. The newly-created hotline is eyed to meet the increasing customer demands that also goes with the network expansion,” the company shared.

    The SGAP Customer Care Hotline will be open to receive calls from Monday to Saturday, 8 a.m. to 5 p.m. (including holidays). Customers may call (8) 332-5399 / (8) 332-5441 and 0917-8358218 (during holidays only). Queries and concerns may also be emailed to customer.care@geelyph.com. 

    Photos from Ruben D. Manahan IV, Sojitz G Auto Philippines

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