Mitsubishi PH helps typhoon-stricken customers with latest program

The local arm for Japanese automotive manufacturer Mitsubishi is offering ease to their customers badly battered by the onslaught of typhoons Rolly and Ulysses.

In their announcement, Mitsubishi Motors Philippines Corporation (MMPC) and its 55-strong dealer network are extending substantial discounts on parts for their flood-damaged models to help them get back on the road again through the Mitsubishi Repair Assistance Program.

For the said program, flood-related parts and repair services ordered and invoiced for customers from November 16, to January 31, 2021 will be accorded with the following discounts:

• 30 percent discount on all Electronic Control Units (ECU) such as  Engine, Transmission, SRS Airbags, and the Mitsubishi Electronic Time and Alarm Control System (ETACS)
• 20 percent discount related components such Electrical, Body, Engine and Maintenance Parts (excluding lubricants)
• 10 percent discount on labor

To expedite a more efficient way of servicing the Mitsubishi vehicles, Mitsubishi dealerships will assign a dedicated area for the servicing of such vehicles and will allot a specific team of Service Advisors and Technicians per dealership that will only handle flooded vehicle repairs and concerns.

Dealership personnel will advise customers on the availability and estimated arrival of their ordered parts.

To manage customers’ expectations and ensure parts availability, Mitsubishi customers affected by the two typhoons are recommended to set servicing appointments through the Mitsubishi Service Connect app.

“We at MMPC are deeply concerned about the welfare and peace of mind of our customers,” MMPC After Sales Division Parts and Accessories Department Head Rodhan Baller said.

“Our goal is to get our customers mobile again so that they may return back to their normal routines. Through the Mitsubishi Repair Assistance Program, typhoon-damaged vehicles will be looked after, and returned to their optimal state whenever possible, so that the impact of these natural calamities on our customers will be minimized.”

Photos from Mitsubishi Motors Philippines Corporation

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