Grab Clarifies Viral Photo of GrabFood Rider Due to "Customer No-Show," Not Cancellation

A photo went viral over social media recently after a Grabfood rider seemed 'problematic' after a customer cancelled his or her order. The owner of the photo said that the money used to purchase the food items was intended for the diaper and milk supplement of the rider's kid.

Upon checking, there has been a petition posted in Change.org, seeking to remove the 'Cancel' option in the app.

CARMUDI PHILIPPINES sought for clarification from Grab Philippines, and here is what the company told us. According to Atty. Jenicka Hosaka, Grab Philippines' Public Affairs Manager, the app does not allow order cancellations.

"To restate, GrabFood does not allow order cancellations once orders are placed by the delivery-partner at the merchant. The instances highlighted on social media posts are mostly due to customer NO-SHOWS, which constitute to only 0.01 percent of our total transactions," she explained.

Also, Hosaka said that they have a reimbursement policy in place, which allows delivery-partners to be fully reimbursed for all unclaimed orders.

"This reimbursement policy is made known to all delivery-partners upon activation on the platform," she noted. "As Grab continues to provide everyday services to many Filipinos, it also strives to maintain a platform that works for both for its customers and also its delivery-partners. For every customer no-show, the livelihood of a delivery-partner is affected--causing them to lose valuable time and daily capital," Hosaka added.

In conclusion, Hosaka reminded everyone to "use its services responsibly--be mindful of orders placed and the effort that our delivery-partners put in to deliver your orders."

"Grab continues to tighten its policies to curb this abusive behavior, and customers who exhibit abuse of our no-show policies will soon face account penalties, including possible account suspension," Hosaka concluded.  

[video width="220" height="480" mp4="https://www.carmudi.com.ph/journal/wp-content/uploads/2019/06/0-02-06-d834fcdea31acd034de45d235bbde731b94d2a8940e82423fb29d56a31fdd0bb_1c6d9771c0f320.mp4">[/video>

Read All

Featured Articles

Recommended Articles For You

Read All

Featured Cars

  • Upcoming

Car Articles From Zigwheels

  • News
  • Article Feature
  • Advisory Stories
  • Road Test
  • Volvo PH May 2025 MoM sales up by 550%
    Volvo PH May 2025 MoM sales up by 550%
    Ruben Manahan IV . Jul 01, 2025
  • Mitsubishi Motors PH launches 'Prepaid Maintenance Parts package'
    Mitsubishi Motors PH launches 'Prepaid Maintenance Parts package'
    Ruben Manahan IV . Jul 01, 2025
  • CMEPA now in effect; pickup truck prices to go up soon
    CMEPA now in effect; pickup truck prices to go up soon
    Ruben Manahan IV . Jul 01, 2025
  • Volvo to release XC60 PHEV in PH?
    Volvo to release XC60 PHEV in PH?
    Ruben Manahan IV . Jul 01, 2025
  • Lamborghini secures first-ever 24 Hours of Spa victory
    Lamborghini secures first-ever 24 Hours of Spa victory
    Cesar Miguel . Jul 01, 2025
  • Zigwheels PH Wrapup: Local vehicle launches in H1 2025
    Zigwheels PH Wrapup: Local vehicle launches in H1 2025
    Ruben Manahan IV . Today
  • Let’s inspect the Omoda E5’s interior
    Let’s inspect the Omoda E5’s interior
    Cesar Miguel . Today
  • Check out the MG Marvel R’s strengths, weaknesses
    Check out the MG Marvel R’s strengths, weaknesses
    Cesar Miguel . Jun 30, 2025
  • Here is a quick look at Suzuki XL7 Hybrid sole option in PH
    Here is a quick look at Suzuki XL7 Hybrid sole option in PH
    Paulo Papa . Jun 30, 2025
  • Toyota RAV4 vs. other hybrid crossovers
    Toyota RAV4 vs. other hybrid crossovers
    Paulo Papa . Jun 30, 2025
  • Do you still need to wash your car after it rains?
    Do you still need to wash your car after it rains?
    Cesar Miguel . Jun 12, 2025
  • What should you visit first at MIAS 2025?
    What should you visit first at MIAS 2025?
    Cesar Miguel . Apr 11, 2025
  • Do you really need 4x4 for overlanding?
    Do you really need 4x4 for overlanding?
    Cesar Miguel . Mar 26, 2025
  • Number coding 2025: what you need to know
    Number coding 2025: what you need to know
    Paulo Papa . Mar 09, 2025
  • EVs still require lubrication, JAMA execs say
    EVs still require lubrication, JAMA execs say
    Paulo Papa . Mar 09, 2025
  • First drive: MG ZS Hybrid+
    First drive: MG ZS Hybrid+
    Cesar Miguel . Jun 30, 2025
  • BYD eMAX 7 Superior Captain: MPV for modern families
    BYD eMAX 7 Superior Captain: MPV for modern families
    Paulo Papa . Jun 18, 2025
  • Suzuki Ertiga Hybrid: modest mover
    Suzuki Ertiga Hybrid: modest mover
    Paulo Papa . Jun 05, 2025
  • ELECTRIA: 2025 BYD Atto 3 - updates done right
    ELECTRIA: 2025 BYD Atto 3 - updates done right
    Cesar Miguel . Jun 05, 2025
  • Dongfeng Nammi: Stylish all-rounder
    Dongfeng Nammi: Stylish all-rounder
    Cesar Miguel . May 21, 2025