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Uber Opens Support Office in Mabalacat, Pampanga

Uber may no longer be around in the Philippines as a transport network vehicle service (TNVS) provider but it’s still very much around as a company as it recently opened its newest Center of Excellence (CoE)–what Uber calls its customer support office–in Mabalacat City in Pampanga “to provide efficient, reliable, round-the-clock support to customers.”

While technically located in Mabalacat City, the office is named ‘Uber Clark’ after the closest port of entry following a tradition in Uber offices around the world and provides an easy landmark reference for our worldwide operations. Recognizing the Philippines as a strategic hub for global community operations and shared support, Uber initially infused USD1.5 million for the 2,919-sqm state-of-the-art facility, which will employ 165 customer service specialists who will provide world-class support, 24/7, to the Uber community.

During the inspection of the center, located at the 2nd floor of Skytech IT Park in Barangay Camachiles here, Uber Clark CoE Program Leader Ricco Gamboa said Uber’s work station can accommodate up to 300 customer service specialists.

He said the Clark CoE is designed to provide specialized support for critical incidents that require immediate attention, employing teams of solution-oriented, trusted advisors to support millions of customers across the Asia-Pacific region, and around the world.

Gamboa also said that Uber’s solutions are rooted in technical skills, product expertise, and a deep understanding of their customers’ needs.

“The center will provide support via multiple channels–email, phone, video chat, and social media–to ensure seamless experience before, during and after the ride,” he said.

“I am delighted to unveil our second center today in Clark, and reaffirm our commitment to the Philippines, and the Asia-Pacific region, through this significant investment,” said Troy Stevenson, global head of Community Operations.

Uber’s first Asia Pacific Center of Excellence opened in Manila in 2015, at a sprawling 5,500-sqm office in Bonifacio Global City, Taguig, and employs more than 1,000 team members. It is touted as the company’s biggest facility globally.

Wen-Szu Lin, director of Community Operations, Asia Pacific, said: “It was an easy decision to deepen our investment in the Philippines and open a second Center of Excellence in Clark, complementing our existing Manila team.”

“We are pleased to be able to create new economic opportunities for talented professionals with the goal to more than double the team in Clark by the end of the year, while expanding our global support services from this strategic location,” he said.

“If you would like to learn more about the opportunities available today at Uber’s Center of Excellence, please visit our career site–we are hiring and we’d love to hear from you,” he added.

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