You Can Now Report Smoke-Belching, Dilapidated PUVs Through I-ACT's Chatbot Hotline

You Can Now Report Smoke-Belching, Dilapidated PUVs Through I-ACT's Chatbot Hotline

If you spot a smoke belching or dilapidated public utility vehicle (PUV), you can report it through an online platform launched recently by the Department of Transportation (DOTr) and the Inter-Agency Council for Traffic (I-ACT).

Through the 'Sumbong Bulok, Sumbong Usok' (SBSU) Hotline that may be accessed through the Facebook Messenger of I-ACT, the public may now report dilapidated PUVs, smoke-belching vehicles, colorum PUVs, illegally-parked vehicles, and illegal vendors among others, by posting a photo or video of the offender and identifying the location where the violation was committed through GPS.

The SBSU Hotline is a digital chatbot hotline and a project of the DOTr in partnership with Trufidelity Innovations, a private company that has offered to the DOTr and I-ACT free use of its digital media platform.

"The success of this platform in helping realize the objectives of our 'Tanggal Bulok, Tanggal Usok' operations will serve as a solid proof that if the government, its people, and technology are put into one, nothing is impossible," said DOTr Arthur Tugade.

A case management system will be integrated on the server of the SBSU platform that will enable I-ACT to swiftly respond to the concerns.

"This platform will not only help citizens send their complaints easily. This will also help our case managers and resolvers monitor the status of concerns. Makikita doon ng DOTr kung anong mga lugar ang pinakamaraming reklamo, at sinong mga ahensya ang hindi sumasagot sa reklamo, (The DOTr will see what areas has the most complaints and what agencies don't respond to the complaints)" Tugade added.

The I-ACT is currently implementing the 'Tanggal Usok, Tanggal Bulok' campaign in different parts of Metro Manila, as well as nearby provinces such as Pampanga, Bulacan, and Rizal. A total of 1,904 PUVs have reportedly been apprehended for various violations ranging from defective parts, illegally franchised or 'colorum' vehicles, to smoke belching since the campaign’s launch last January 8, according to the latest data from the traffic council. 

Read All

Featured Articles

Recommended Articles For You

Read All

Car Articles From Zigwheels

  • News
  • Article Feature
  • Advisory Stories
  • Road Test
  • ACMobility guarantees worry-free electrified mobility EV models, charging hubs
    ACMobility guarantees worry-free electrified mobility EV models, charging hubs
    Ruben Manahan IV . Today
  • LTO announces DL renewal schedule, to commence after Holy Week
    LTO announces DL renewal schedule, to commence after Holy Week
    Paulo Papa . Today
  • GAC Motor PH to reveal Emkoo Hybrid
    GAC Motor PH to reveal Emkoo Hybrid
    Ruben Manahan IV . Mar 27, 2024
  • Toyota PH offers emergency roadside assistance for Lenten season anew
    Toyota PH offers emergency roadside assistance for Lenten season anew
    Paulo Papa . Mar 27, 2024
  • Honda Cars PH reactivates HEAT for Holy Week
    Honda Cars PH reactivates HEAT for Holy Week
    Paulo Papa . Mar 27, 2024
  • Brembo: an ideal choice for discerning Filipino car owners
    Brembo: an ideal choice for discerning Filipino car owners
    Paulo Papa . Mar 26, 2024
  • Flyweight feud: Suzuki S-Presso AGS vs. Honda Brio V CVT
    Flyweight feud: Suzuki S-Presso AGS vs. Honda Brio V CVT
    Paulo Papa . Mar 20, 2024
  • Cabin check: What’s inside the BYD Atto 3
    Cabin check: What’s inside the BYD Atto 3
    Paulo Papa . Mar 19, 2024
  • Midsize SUV battle: Hyundai Santa Fe vs. Ford Everest
    Midsize SUV battle: Hyundai Santa Fe vs. Ford Everest
    Paulo Papa . Mar 14, 2024
  • Hyundai Santa Fe: 6 seductive colors
    Hyundai Santa Fe: 6 seductive colors
    Paulo Papa . Mar 12, 2024
  • Here are some ideal destinations and safety tips for the upcoming Holy Week
    Here are some ideal destinations and safety tips for the upcoming Holy Week
    Paulo Papa . Mar 08, 2024
  • Here are some New Year’s resolutions for car owners
    Here are some New Year’s resolutions for car owners
    Paulo Papa . Jan 03, 2024
  • PH auto market: 2023 in retrospect
    PH auto market: 2023 in retrospect
    Paulo Papa . Dec 15, 2023
  • Here’s a holiday gift guide for car enthusiasts
    Here’s a holiday gift guide for car enthusiasts
    Hazel Nicole Carreon . Dec 15, 2023
  • Oil players cut pump prices anew
    Oil players cut pump prices anew
    Paulo Papa . Nov 14, 2023
  • First look: JMC Grand Avenue
    First look: JMC Grand Avenue
    Paulo Papa . Mar 27, 2024
  • Above average: Toyota Raize G
    Above average: Toyota Raize G
    Paulo Papa . Mar 22, 2024
  • BYD Atto 3: from the metro to the mountains
    BYD Atto 3: from the metro to the mountains
    Paulo Papa . Mar 18, 2024
  • Late bloomer: Hyundai Stargazer GLS Premium
    Late bloomer: Hyundai Stargazer GLS Premium
    Ruben Manahan IV . Mar 08, 2024
  • Adventure-ready: Subaru Crosstrek
    Adventure-ready: Subaru Crosstrek
    Paulo Papa . Mar 01, 2024