Ford Offers Assistance to Customers Affected by Covid-19

Ford Fund

As a gesture of kindness and compassion, American automaker Ford is working to help customers affected by the developing coronavirus outbreak.

“Ford is committed to lending a hand to the people who rely on us,” shares Mark LaNeve, Ford VP, U.S. marketing, sales and service. “The peace of mind of our Ford and Lincoln customers is our top priority as we work through the developments of this outbreak.”

In addition, the Ford Motor Company Fund, Ford’s philanthropic sector, is providing assistance to nonprofit organizations meeting critical community needs. As an initial step, Ford Fund is giving out more than $500,000 (Php 25.75 million) in aiding nonprofit organizations in southeast Michigan and will support delivery of food to senior citizens and to thousands of children who do not have access to meals while schools are not in session.

“We want to make sure that anyone who needs assistance knows it’s available,” said Marion Harris, chief executive officer, Ford Motor Credit Company.

Ford Fund

There are two Ford Resource and Engagement Centers in Detroit that serve as drive-up food pantry distribution centers. Ford Fund also is supporting Detroit-area nonprofits that provide shelter to families and other at-risk people. In addition, Ford Fund is exploring how employee volunteers can assist nonprofits that are short-staffed.

“Ford Credit has long helped customers impacted by local and federal disasters. Now, existing Ford Credit customers in the U.S. affected by COVID-19 who purchased or are leasing vehicles are encouraged to contact Ford Credit to discuss options if they are having payment difficulty. For example, they may be able to change a payment due date or delay a payment,” states their press release. “Customers are encouraged to access their Account Manager profile either online at or through the FordPass app; visit or call a special hotline – 1-800-723-4016 – to discuss options. In addition, Ford Credit is offering a program giving customers who buy new vehicles the option to delay their first payment for 90 days. Ford Credit will launch an ad campaign beginning today to raise awareness of the new program.”

In this time of need, Ford reminds us to be human and help others as much as we can. “We are immediately targeting resources to ensure that the most vulnerable people are being cared for during this unprecedented situation,” said Mary Culler, president, Ford Motor Company Fund. “We appreciate all that our nonprofit partners are doing and will continue to work with them to address critical needs in our communities as the situation evolves.”


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